Our Capabilities
We work collaboratively with clients to transform for the digital age through the design and engineering of next-generation processes, experiences, platforms, and products.
Services
Reflexions is a digital product studio and innovation lab.
We specialize in the design and development of digital products and customer experiences for clients in a variety of industries ranging from public institutions to cultural and advocacy organizations and Fortune 500 companies.
Strategy and Transformation
- Digital strategy and product roadmapping
- Requirements definition
- Competitive and comparative research
- Business process analysis and design
- Digital and AI transformation
User-Driven Design
- User journey mapping
- Digital design for web, mobile, and devices
- UX and UI design
- Interactive prototyping
- Customer research and user testing
Web & Application Development
- Systems architecture and technical design
- Test-driven development
- Frontend and backend development
- Quality assurance (QA) testing
- Content Management Systems (CMS)
- Headless CMS architecture
- Systems integration
Accessibility
- WCAG, ADA, Section 508 compliance
- Accessibility audits and remediation
- Manual and programmatic WCAG testing
- Assistive technology testing
- Accessibility user research and testing
DevOps, Compliance, and Support
- DevOps and systems administration
- Operations & maintenance
- 24x7x365 systems support
- Service Level Agreement (SLA) compliance
- Performance optimization
- Application security compliance (PCI/HIPAA/SOC2)
As part of our commitment to security best-practices, Reflexions undergoes an annual SOC 2 Type II audit that is performed and delivered by CPA firm KirkpatrickPrice. The audit specifically tests Reflexions' reporting controls that relate to security and confidentiality.
Industries
Transportation
Transportation
We partner with transit agencies around the world to deliver advanced rider tools and fare payment platforms supporting over 3.3 billion customer journeys annually.
Government
Government
We bring a philosophy of public service to digital delivery, creating websites and applications organized around the needs of the people they serve.
Professional Services
Professional Services
We work with AM Law 100 firms, major consultancies, and specialist practices to build digital platforms that connect clients with the people, expertise, and insights behind their work.
Ecommerce
Ecommerce
Our team works across the full ecommerce ecosystem, crafting connecting systems across IVS, CRM, marketing, customer support, and other business-critical applications.
Advocacy & Non-Profit
Advocacy & Non-Profit
We proudly partner with organizations serving people and the environment across New York City, building digital platforms that support outreach, service delivery, and fundraising.
Media
Media
We work with media and cultural organizations to manage complex content ecosystems and delivering compelling audience experiences.
FinTech / Finance
FinTech / Finance
Mission-critical, scalable, and secure applications for the financial services industry
Consumer/B2B Brands
Consumer/B2B Brands
We've helped some of the most recognizable consumer and B2B brands connect and engage with their audiences
Healthcare/Pharma
Healthcare/Pharma
Our team has helped deliver transformative digital products for the healthcare and pharma industries with a focus on user-first design, usability, accessibility, security, and compliance.
